Your health deserves the best All your benefits in one place

Frequently asked questions (FAQ)

• How does this subscription plan work?

  This plan gives you unlimited access to primary care and specialist consultations every day via chat. Simply choose a service type, and a healthcare provider will be available to assist you.

• Is this service available 24/7?

  Our service operates daily from 8 am to 10 pm. Outside of these hours, you can leave a message, and a doctor will respond as soon as possible within operating hours.

• Can I choose the same doctor for each chat consultation?

  We prioritize connecting you with available doctors from our network to reduce wait times. While it’s not guaranteed to be the same doctor, all professionals are qualified and informed of your history.

• What happens if I need a prescription?

  During the consultation, if a prescription is necessary, our doctors can issue it electronically, and you can use it at your local pharmacy.

• Can I cancel my subscription at any time?

  Yes, you can cancel your subscription anytime through your account settings. Your access will continue until the end of your current billing period.

• Is my personal information secure?

  Yes, we take data privacy and security seriously. All consultations and personal data are encrypted and securely stored in compliance with healthcare regulations.

• How can I contact support if I have issues with the service?

  Our customer support team is available to help with any questions or issues. You can reach us via chat or email during business hours.

• Are there any additional fees beyond the subscription cost?

  The subscription covers unlimited chat consultations.